Coming out to Seattle from small town Wisconsin, perhaps I placed too big of expectations upon the retail world in the big city. I mistakenly thought if people had so many choices, they'd choose only the best and stores in turn, would actually strive to
excel in customer satisfaction. Moron.
Well lets just start with the fact that
JoAnn's talked wooed me into a machine that was on sale BUT not in stock. When do you suppose this machine was due to arrive? Two days AFTER the sale was over, were rain checks offered? No, they were not. Once this
loverly load of BS actually sunk into my thick skull this morning, I decided heck with it...I can find another machine, just as good. I log on to the trusty i
nternet and search around a little, Hancock Fabrics in Tacoma has a sweet
Bernina sewing machine on sale for $200. Not to be scammed again I CALL the store before driving 20 miles, do you have this machine for this price...yes we do. Great! Off I go.
Get to the store. Find the machine. Stand around looking interested for about 10 minutes. No one comes. Finally see a lady who works there going by...
Me: Excuse me, when you're done with that (whatever the item was in her hand), can I ask you a question over here?
Her:
scowling well just ask me now because I'm busy doing something for a customer.
Me:
thinking that sentence really made no sense but okay I'd like to know if you have this machine in stock.
Oh because did I mention every other machine there had extra boxes full of them around but not the one I wanted, oh no not that one!Her:
Eyebrows raise up, eyes roll Well, THAT I'm going to have to look up!
Me: Okay
smile politely to assure her I'm not a pain in the ass really, I want to spend my money here, I swear I do!She stalks off and that's the last I see of her. After another 10 minutes or so I say to Grant,
soooo do you think she's actually checking? He says oh no, she's over there cutting fabric. Seriously???
So he walks over to the fabric cutter closest to us and says:
Grant: Excuse me, is there someone who could help us with the sewing machines?
The other lovely HANCOCK FABRICS associate:
heaving sigh, palms down on table, throws head toward Grant Not at this moment!
Grant:
backing away OKayyyy.
The other lovely HANCOCK FABRICS associate: It's just her and I and we're both busy SO...
uncomfortable silenceGrant: So no then, is what you're saying.
The other lovely HANCOCK FABRICS associate:
dirty look, pissy tone Not at this moment.
Now, we weren't asking for help at this moment. Could she have smiled and said, sure I'll be with you right after this customer. Or yes sir, you'll be next. Nope, she just kept slinging fabric one customer after another. So I took the stuff Grant was holding for me that I was planning to purchase, set it on a shelf and walked out. Are you kidding me? Ya know, I understand shitty jobs that don't pay well but if you're that unhappy go work somewhere else don't take it out on paying customers. I will NEVER go to another HANCOCK FABRICS unless the letter I send to them results in something REALLY REALLY REALLY nice, and that's going to need to be a lot of
really's.
I am not
familiar with Tacoma but we were in the heart of strip malls and stand alone stores one after another so I drove off and found a
Michaels...they don't sell sewing machines. I found a sewing and
vacuum store but they were closed for labor day. It finally dawned on me that we were close to the Tacoma mall and I bet the mall has a Sears....let's see.
IT DID.
Wheeeee! So we walk in and I can see it, the big signs that say SINGER, KENMORE,
JANOME, etc. I get over to the sewing machine area and I swear angels started singing, there was a whole row of sewing machines waiting with little benches for me to try them. I find one I'm interested in, notice it's not threaded, thread the top and I'm working on the bobbin when a man comes up behind me and says (as the angels softly hum) can I help you with any questions you might have? I almost cried. Really? You want to help
ME? So, I say yes...before I even ask you a question about the machine, is it in stock? I'm tired of people making me fall in love with machines they don't have. He says, I'll look. And he just walks 10 feet to his computer and looks (he really really meant it...he's looking! I'm so happy!) Yes, we have that in stock.
He proceeds to tell me he has this machine at home, loves it, the pros and cons of the class above and below it. I try it out and I am sold.
So while I don't have a
sexxxy husqvarna, I have a very sturdy lovely Kenmore sewing machine that I am thrilled with. I came home and made 3 baby bibs for Wooden Nichols (my Mom's store) and did I say I love it?
SEARS people...go to SEARS! The angels sing at SEARS! Plus your husband will never complain about waiting for you in a Sears store...I swear.